Enhance your customer support workflow by integrating Help Scout with Gravity Forms, enabling seamless ticket creation from form submissions.
Integrate your WordPress forms with Help Scout’s easy-to-use help desk service to provide world-class support to your customers. Accept a customer query on your website through a customer support form, and then filter and manage each submission within Help Scout.
All-in-One Customer Service Platform
Customer service is a tricky business to get right. With the popular Help Scout customer service platform, you can support your customers and team to ensure everyone is happy.
Create customer support tickets directly in Help Scout with the Gravity Forms Help Scout Add-On, automatically assigning them to a specific mailbox and team member when a form is submitted.
Here are just a few of the many features that you will find with the Gravity Forms Help Scout Add-On…
- Assign To Mailbox – Automatically assign a new ticket to a specific mailbox in Help Scout.
- Assign To User – Automatically assign a ticket to a specific user in Help Scout.
- Customize Ticket Content – Define and customize the content used to create each ticket using merge tags.
- Update Customer Information – Update customer information in the customer’s Help Scout profile when a form is submitted.
Implement Conditional Logic
The Help Scout Add-On works with Gravity Forms’ built-in conditional logic functionality, enabling you to set conditions on form submissions. Only create a new Help Scout ticket if the conditions are met, giving you control over the data added to your workflows.