SupportCandy Agentgroup

Description

Create agentgroups and assign tickets to specific teams. Simplify ticket management with the SupportCandy’s Agentgroups extension.

As the name suggests, you can create groups of agents to whom you can assign tickets, just like individual agents.

How does it work?

  • You set up agentgroups and make some of them supervisors of the group.
  • Then, tickets can be assigned to the agent group, like any other agent.
  • The group supervisor can see and manage all the tickets assigned to the group.
  • Assign agents can be filtered using agentgroups.
  • If the supervisor has to assign the ticket to other, he should keep it assigned to the group. Otherwise, he will lose access to the ticket.

Changelog

V 3.0.4 (07/12/2023)

  • Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17

V 3.0.3 (10/07/2023)

  • Fix: Update agent group after agent delete

V 3.0.2 (18/05/2023)

  • Fix: Vulnerability fix

V 3.0.1 (23/11/2022)

  • Fix: License activation error

V 2.0.4 (29/04/2021)

  • Fix: Unresolved count does not update correctly for groups

V 2.0.3 (11/08/2020)

  • Fix: Agentgroup members do not get new agent assign email notification

V 2.0.2 (08/01/2020)

  • Fix: License issue fixed

V 2.0.1 (06/06/2019)

  • Fix : Emails are not sending to assigned agentgroups

V 2.0.0 (04/04/2019)

  • SupportCandy 2.0.0 compatibility

V 1.0.4 (15/11/2018)

  • Tweak : Translation for Japanese, Portugouse(Portugal), Spanish(Maxico), Spanish(Spain), Portugouse(Brazil) added
  • Fix : Not able to add AgentGroup on some servers

V 1.0.3 (19/10/2018)

  • Tweak : Performance improvements

V 1.0.2 (01/10/2018)

  • Tweak : Translation for Dutch (Netherlands), Greek (Greece), Italian (Italy) added
  • Fix : Licence issue fixed

V 1.0.1

  • Tweak : Translation for French(France), German(Germany), Turkish(Turkey)

V 1.0.0

  • Initial Release

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