SupportCandy – Automatic Close Ticket

Description

The customer receives warning emails as per the set number of days before closing the ticket automatically. If customers do not respond even after warning emails, the ticket gets closed after a set number of days of inactivity.

As the name suggests, you can set it to close tickets after x days of inactivity automatically.

How does it work?

  • Administrator sets after how many days of inactivity the ticket should be closed, which statuses of the ticket it should consider for it, etc.
  • The administrator can also set multiple warning email notifications that will be sent to the customer before x days of closing the ticket.
  • The customer receives warning emails as per the set number of days before closing the ticket automatically.
  • If customers do not respond even after warning emails, the ticket gets closed after a set number of days of inactivity.

There are no reviews yet.

Write a review

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.